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Frequently Asked Tanning Bed Questions

The following page is a sample from the hundreds of e-mails we receive from customers who want to know more information about a tanning bed line that we sell. This FAQs page will help you get answers to many of the frequently asked questions that other customers have had while shopping for a Puretan tanning bed. Puretan sets the tanning bed industry standard on quality, so many of the questions we have selected are geared toward tanning bed quality.

We have been leaders in the tanning bed industry for over 19 years, so if you have any question at all related to a tanning bed or the tanning bed industry, odds are that we can answer it. Whether you are shopping for your first tanning bed or you are an expert at tanning bed purchasing, Puretan can give you all of the information you need to make your next tanning bed purchase. Puretan offers the highest quality tanning beds in the industry.

Puretan’s Tanning Bed Technology
What is the advantage of a steel constructed tanning bed? And how do your systems compare to other steel tanning bed manufacturers?
Well, our tanning bed lines compare very favorably seeing as how there are no other steel tanning bed system manufacturers with the experience and knowledge that puretan has developed over time. Some companies that claim to have a steel tanning bed refer to the frame or other aspects of the tanning bed. We are the only company putting out 100% steel-built systems. The advantage to that, quite simply, is quality and durability. They don't manufacture cars totally out of steel any longer. This is not because steel was inferior. It is due to the fact they are more costly to develop. Steel does not allow the ability of design variations. Puretan makes a superior built tanning bed, but we are able to do so while keeping our prices competitive. Think of time, wear and tear as the Big, Bad Wolf. Puretan's the pig with the brick house.
What is Pinnac Energy?
Pinnac Energy is the name of our patented circuitry design (reg. #. 2,438,372 issued March 27, 2001) that is responsible for the equal distribution of power throughout a Puretan tanning bed system, which ensures nice, even tans. Tanning bed systems without this energy design are likely to be wired like a "daisy chain." That means the power travels from ballast to ballast, with the first lamp receiving the most power, the second lamp receiving slightly less and so on until the power reaches the end of the chain. Pinnac Energy features "floating capacitor discharges," which prevents the daisy chain effect. In our tanning bed systems the capacitors power up and then equally distribute the power to three lamp ballasts (three lamps per capacitor). Thus, developing an even tan.

Steve's Note: By using a choke ballast system, Pinnac Energy was also designed to save salon owners money on their energy costs.
What is O3I?
O3I stands for Optimum Overlap Output Intensity. O3I rays in Puretan's overlap lamp output, reducing any possibility of "striping" and ensuring ultimate intensity for a radiant bronze tan. Your clients deserve this industry leading technology which guarantees an even full body tan. Believe me, you will be very happy about the number of repeat customers you receive because they know they are getting the best tan possible from your puretan tanning bed systems.
Puretan’s Tanning Bed Parts and Accessories
Can Puretan Modular Wall Units Fit into My Moderately Sized Tanning Salon?
Absolutely they can! Puretan's walls were designed to be flexible and customizable. Whether you plan on expanding and growing your salon or business in the future or just want to update your décor, Puretan modular walls provide flexible solutions to fit your needs, big or small. Puretan modular wall units for tanning salons are the smart, cost effective solution for any sized business. With their sturdy construction, variety of options and outstanding price, puretan modular walls are the perfect choice for anyone starting a tanning salon.

If you would like more information regarding Puretan modular walls, just visit our Quotes/Info Page and use the simple email form to request a quote from our design team.
What is the difference between a 160 w tanning bed lamp and a 140 w tanning bed lamp? Or 180 or 205 for that matter?
To claim to have a tanning bed lamp with a rating higher than the comparable ballast is a misleading marketing tool at best and dishonest one at worst. Forget about the number, designated "series" or even the suggested wattage of a tanning bed lamp. The most important part of any tanning bed lamp is the filament and phosphors. The ballast is what produces the power for the tanning bed lamp. Ballasts at the indoor tanning bed industry level exist in certain designated wattage values. Tanning bed lamp wattage should be the same as the ballast's. Using a tanning bed lamp that is inconsistent with the ballast not only results in inferior tanning power, but may also cause the tanning bed lamp to stop producing quicker. Having said this, the difference in tanning bed lamps will only operate correctly and last for their expected time limits if matched to the correct ballasts. Tanning bed lamps are developed with different levels of tanning power. But again, make sure you know the wattage of the ballast so you can determine its effect on any tanning bed lamp.
Who do I call to order more parts or tanning bed lamps?
We stock all Puretan tanning bed system parts and tanning bed lamps at our Dallas facility. There is no need for you to waste time hunting down replacement parts for your systems, we have everything you need right here. Our friendly salespeople will be glad to help you find a part or tanning bed lamp to fit your tanning bed system. Call 1-800-338-8267 or contact us via email by using our Quotes/Info Page.
What type of warranties do Puretan parts and accessories carry?
All Puretan parts and accessories carry a three-year limited warranty (excluding lamps, acrylics, and timers.) We offer the highest quality parts to keep your salon profitable. Don’t look for a three year warranty from other tanning bed companies because they probably will not offer it. For detailed information about Puretan’s warranties, please call 1-800-338-8267, or visit our Quotes/Info Page and use the email form to send us any questions or comments that you might have regarding Puretan or its products.
Questions about a Puretan Tanning Bed
The Ellipse III tanning bed is easily the best tanning bed system in my salon. Now that you have introduced the Ellipse IV tanning bed, how do you maintain the series' integrity - its tanning power and comfort level - with just a 10-minute session time?
We assume you're referring to the 160 w tanning bed lamps in the couch as well as the canopy. As far as the tanning power, the Ellipse IV tanning bed more than lives up to its series' name. What is equally important to note is that we achieve the tanning results and session time without having to relocate the lamps further away from the acrylic surfaces , which is what so many of our competitors find necessary due to extreme heat conditions. It's actually frustrating because dropping the tanning bed lamps to acrylic locations clearly compromises the claimed power. They sell at the higher price while claiming the higher output tanning bed lamps are in their units. It suggests they can make the canopy lamps strong as the sun, providing the couch is approximately 93 million miles away. It borders on being ridiculous. Anyway, Puretan is able to deliver the deep, bronze tan in only ten minutes with the tanning bed lamps in their original positions. This is achieved through very hard work, such as creating a cross-amplified tanning output by controlling air volume and distribution. Air Tunnel Directors are incorporated to direct the influx of air and is exhausted to relieve the hot ends of the tanning bed lamp areas. To make a long answer short, we found a better way to tan as opposed to a better way to market.
What Puretan Tanning Bed is right for me?
Puretan offers quite a few tanning bed lines to meet a variety of our customers needs. We have sold the TanScene tanning bed line for years, and its affordable price and sturdy construction have made it the perfect choice for anyone looking for a home tanning bed or a real tanning bed workhorse to fill out their salon. Our line of Puretan tanning beds is our premier tanning bed line. These are high-end tanning beds marketed towards serious high-end tanning salons. The Puretan tanning bed line is the best of the best. We will certainly sell a customer a Puretan tanning bed for home use, but the puretan line of tanning beds have historically been sold to large tanning salons.
What kinds of warranties do Puretan tanning bed systems have? How about Puretan tanning bed parts?
All Puretan tanning bed systems are covered by a three-year warranty (excluding lamps.) Extended warranties and lifetime parts warranties are also available for all of our tanning bed lines. We work hard to ensure your satisfaction with our products and puretan proudly stands behind each and every tanning bed that we sell. For detailed warranty information, please call 1-800-338-8267, or visit our Quotes/Info Page and use the email form to send us any questions or comments that you might have regarding Puretan or its products.
General Questions about Puretan the Tanning Bed Manufacturer
Where is Puretan located?
Puretan is located in north Dallas, Texas. Puretan manufactures and stocks its tanning bed systems and accessories at its Dallas location. You may contact us by mail at 14848 Venture Dr., Dallas, TX, 75234, by phone at 1-800-338-8267, or visit our Quotes/Info Page and use the email form to send us any questions or comments that you might have regarding Puretan or its products.
How long has Puretan been a tanning bed manufacturer?
Puretan has been manufacturing superior quality tanning beds since 1986. That’s 20 years of experience that you can count on when making your next purchase of a tanning bed. Puretan is proud of its long history of satisfying our customers and surpassing their expectations. We have the knowledge and the understanding that only comes from a stable company that has been focused on the tanning bed industry for twenty years.
What variety of products does Puretan sell?
At Puretan, we specialize in meeting our customers’ needs by offering salon essentials such as tanning beds in a variety of styles and colors, tanning bed lamps of different types and wattages, pillows and goggles, fans to cool your customers while they tan and acrylic cleaner and disinfectant. Whether you need tanning bed products for home or salon use, Puretan has you covered.
General Technical Support Questions
I have a lamp that is not lighting, what should I check?
There are several things to check for this problem. Let's start with the easiest trouble shooting step. First replace the non working lamp with one that is currently lighting. If it is not the lamp, try checking the starter. These are the most common fixes for this problem. If this does not work for you, check the wires to the lamp sockets and make sure they are fully connected. From here, it could be a couple of things. It is possible that the lamp socket(s) are bad and need to be replaced. If the sockets are ok, the last thing to check would be the ballast for the lamp.
The bed I purchased has a Puretime digital timer on it already, but we need to connect it to a wall timer. How do I make the two work together?
The Puretime bed timer needs to be set so the 3rd Party Interface (3P) parameter is set to 1. To do this it helps to have someone help you. First, cut off the power to the bed/timer. When you turn the power on, you will see the timer go through a boot up sequence. When the display shows a double dash (--) on the screen, press and hold SET TIME and START/STOP at the same time. When the screen goes blank, release the buttons. This boot up sequence is pretty quick, so it helps if you have someone that can cut the power off and back on for you, so you can watch the screen for the (--) on the display. Once into the Parameters the first display you will see is OP, then a number. When the display shows the number, press START/STOP, to advance to the next parameter. It will show the next parameter and the setting (number). After the number press START/STOP again...Continue doing this until you see the 3P on the display. After the 3P it will display a zero (0). Press SET TIME to change the parmeter setting from 0 to 1. Press START/STOP to advance. Continue advancing until you get all the way through the settings. At this time the timer will go back through the boot up sequence and take you back to zero (0). Your wall timer will now control the bed timer.
 
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